Breakdown Technician Job Description

Reporting to –

• Workshop Controller
• Service Manager

The Role –

• Provide 24hr roadside assistance to the MAN network across Hampshire.
• Maintain an average 60-minute attendance time.
• Ensure all Mobile 24 jobs are attended keeping refusals at zero.
• Ensure all paperwork including clock cards are processed within 24hrs.
• Manage all parts in/out within a 24hrs.
• Adhere to IVR health and safety procedures.
• Adhere to all customers on site health and safety policies.
• Maintain excellent levels of communication with the Service and Parts Department
• Ensure the workshop van is kept presentable inside and out.
• Ensure daily checks of the van are carried out. Faults should be raised with your line manager.
• Manage customer expectations at the roadside and back till handover at the workshop.

Contract Details

• Workshop hours – 7.00 – 16.0
• Standby rate - £26 per day
• Overtime paid at 150% of time plus half.
• Sunday and Bank Holidays paid at 200% double time.
• Working 12 days on 2 days off (every other weekend off)
• Quarterly bonus £400 paid if average time is below 60mins and zero refusals.
• Christmas day/New year day £120 standby each.

The Harwoods Way

Harwoods Group is a values led, family owned automotive retail group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement, as detailed below:

We Treasure our people and our customers

We challenge ourselves to grow & improve

We grab responsibility

We run in the same direction as one team

We inject energy and fun into our work

We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners:

Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BMW & Mini (Service), MAN

We operate across 6 counties in the South East of England, namely:

Surrey, East Sussex, West Sussex, Kent, Wiltshire, Hampshire

With a high colleague engagement score of 72%, Harwoods Group has a real differentiator with our industry leading people development programme, including:

recruitment and selection; onboarding; induction; probation; lets talk one to ones; Harwoods Academy; succession and development; colleague recognition

After continued growth, we now operate with circa 1,100 colleagues across circa 28 state of the art facilities.