An exciting opportunity has arisen for a dedicated Customer Service Administrator to join a thriving Science and Research team based in Burgess Hill. The successful candidate will be primarily responsible for handling customer enquiries and providing excellent customer service.

Client Details

Our client is a global leader in the Science and Research industry. With a team size of over a thousand employees, this company is widely recognised for its commitment to innovation and excellence. Based in Burgess Hill, this company offers a fast-paced and challenging work environment for ambitious professionals.

Description

As a Customer Service Administrator your responsibilities will include:

• Answering customer enquiries via phone and email in a professional manner.
• Maintaining a high level of product knowledge to provide accurate information to customers.
• Processing customer orders in a timely and accurate manner.
• Working closely with the team to meet and exceed customer service targets.
• Actively contributing to continuous improvement initiatives within the customer service department.
• Building and maintaining strong relationships with customers.
• Resolving complaints and issues in a satisfactory and timely manner.
• Participating in team meetings and training sessions.

Profile

A successful Customer Service Administrator should have:

• Strong Customer Service skillset
• Proficiency in using MS Office Suite and CRM systems, with SAP experience preferable
• Ideally an interest in the Science and Research field
• A proactive and positive attitude towards problem-solving.

Job Offer

• £13 - £14.50 per hour
• Opportunity to work in a vibrant and innovative company.
• Opportunity to work from home 3-4 days per week
• Free Parking