Junior Incident Analyst
Posted 10/05/2024 by Jefferson Wells
Role: Junior Incident Analyst
Location: Hursley OR Leicester, 5 days per week on-site
Working hours: Monday to Friday, 9-5pm
Salary: £30,000 - £38,000 per annum
Length: 12 months
Candidates must hold Active SC Clearance.
- To handle incoming technical support incidents requests and changes.
- Management of personal call queue ensuring calls are closed in a timely fashion.
- Provide updates and ensure ongoing customer communication is maintained.
- Resolution of calls ranging from simple password resets to complex server queries.
- Escalation of calls to 3rd Line Team as necessary.
- To work as part of a close-knit and highly skilled team of Engineers.
- Provide excellent customer service.
- Work with other internal teams (3rd Line Technical Delivery Teams Development Projects etc.)
- Perform software builds/re-builds on PCs and laptops as required.
- Fix hardware faults and install upgrades to client hardware.
- Type:
- Permanent
- Start Date:
- ASAP
- Contract Length:
- 6 months
- Contact Name:
- Login or register to view
- Job Reference:
- BBBH228095_1715334443
- Job ID:
- 221627801
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