Junior Incident Analyst

Posted 10/05/2024 by Jefferson Wells

Location:
Hampshire
Salary/Rate:
£30,000 - £39,000/annum

Role: Junior Incident Analyst

Location: Hursley OR Leicester, 5 days per week on-site

Working hours: Monday to Friday, 9-5pm

Salary: £30,000 - £38,000 per annum

Length: 12 months

Candidates must hold Active SC Clearance.

  • To handle incoming technical support incidents requests and changes.
  • Management of personal call queue ensuring calls are closed in a timely fashion.
  • Provide updates and ensure ongoing customer communication is maintained.
  • Resolution of calls ranging from simple password resets to complex server queries.
  • Escalation of calls to 3rd Line Team as necessary.
  • To work as part of a close-knit and highly skilled team of Engineers.
  • Provide excellent customer service.
  • Work with other internal teams (3rd Line Technical Delivery Teams Development Projects etc.)
  • Perform software builds/re-builds on PCs and laptops as required.
  • Fix hardware faults and install upgrades to client hardware.
Type:
Permanent
Start Date:
ASAP
Contract Length:
6 months
Job Reference:
BBBH228095_1715334443
Job ID:
221627801

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